Return & Refund Policy
If you are not satisfied with your purchase, you can return your item within 14 days of receiving your order by following the returns process below:
Please note we cannot accept returns on earrings due to hygiene reasons. We cannot accept any returns on all bespoke made jewellery. By ordering a bepoke design with My Bridal Design Ltd, you are agreeing to our Terms & Conditions found here.
Any items purchased in a SAMPLE SALE from our website are non-returnable. This does not apply to items purchased in our seasonal sales or promotions. Customers are notified at the time of purchase that these items are non-returnable.
Please contact us at firstname.lastname@example.org quoting your order number for instruction on how to return your item if you are unsure. Information on how to return your item can be found on the returns form below.
The item you wish to return must be unused and in the same condition that you received it in. It must also be in the original packaging provided. Items that appear worn or used will not be refunded and returned to the customer.
Our returns policy lasts for 14 days. The purchased item you wish to return must be received by us within 14 days of receiving your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance, we recommend Royal Mail Special Delivery. We do not guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.
Any damage incurred by the customer from mis-use will not be repaired free of charge and will be subject to repair charges. The customer will be notified of any charges that need to be paid before any repair work is carried out. You are under no obligation to proceed the repair and your item can be returned for the fee of return postage only.
Tarnishing or discolouration due to chemical contact is not a fault. Please see our care instructions on how to avoid this.
All products are covered by our standard 3 year warranty to cover any manufacturing defects. Please note the warranty is void if any damage is incurred by the customer, including any damage caused by perfumes, bleaching, heat exposure and general wear and tear. Any lost items cannot be replaced or refunded.